DALBAR Measurements

	DALBAR has developed computerized metrics to measure your success ranging from very broad measures of customer satisfaction to very specific performance measures of service centers and the quality of Web sites, communications and customer statements.
	Computerized metrics are a blend of customer research, behavioral studies and industry practices and forums.
Customer Satisfaction	DALBAR measurements are based on surveys that report on critical customer opinions such as overall satisfaction, willingness to recommend and intent to continue the professional relationship. Click here to view award application.
Service Centers	DALBAR evaluates the interaction with customers and compares details of the exchange and outcome to industry benchmarks. Click here to view award application.
Web Sites	Award evaluations examine the functionality, usability and intuitiveness of Web sites catering to specific customer types. Click here to view award application.
Communication	Communication Awards are based on exceeding quality benchmarks for the primary and secondary objectives of the communication and its design. Communications include sales materials, presentations, enrollment kits, etc. Click here to view award application.
Customer Statements	Customer statement awards require statements to effectively present answers that customers value most, while respecting regulatory constraints. Click here to view award application.